Così Selects Angel.com to Introduce New Phone-Based Benefits Enrollment Application
McLean, Va. (July 20, 2006) –
Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions and a division of MicroStrategy® Incorporated (NASDAQ: MSTR), today announced that Così, Inc., which operates the Cosi® premium convenience restaurants in 110 locations in 16 states and the District of Columbia, has selected Angel.com to create and manage a new phone-based, IVR-powered benefits enrollment line for employees.
In doing so, Così joins prominent brands Buca di Beppo and Captain D’s as national restaurants that have selected Angel.com to help build and manage efficient and effective IVR solutions.
Così, well known for its made-to-order products featuring its authentic hearth baked crackly crust signature flatbread, turned to Angel.com to streamline and improve employee benefits enrollment. Angel.com helped the restaurant create a new application that allows employees to dial a toll-free number and answer a series of questions to complete enrollment. All information from the call is saved to a back-end database much like an Internet application. The new phone-based benefits enrollment system from Angel.com provides Così employees – especially those without Internet access – added flexibility and convenience.
Buca di Beppo relies on Angel.com to manage its toll-free line for customers – 1-866-EAT-BUCA. The line prompts callers to enter their state location, and then presents a list of available restaurants and information, and the option to connect. Callers can also use the system to make reservations and monitor gift card balances. The restaurant recently renewed its long-term relationship with Angel.com.
Captain D’s selected Angel.com in 2005 to build and deploy a phone-based customer satisfaction survey already deployed in 578 locations nationwide. Random customer receipts include a toll-free number that prompts the caller to answer 10-15 questions. The solution is completely integrated with Captain D’s point-of-sale system and web services, allowing for quick and easy reporting.
“Così is a growing company and brand and we are very excited to help the company improve employee communication and benefits enrollment,” said Angel.com president and CEO Michael Zirngibl. “Despite the growth of the Internet, many people still turn to the phone first for a more personal, interactive, and convenient experience and that’s where Angel.com can fill an important and growing niche. With Così, Buca di Beppo and Captain D’s, Angel.com is proud to be a trusted technology provider to some of the country’s top restaurant brands.”
About Angel.com
Angel.com is a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, which enable organizations of all sizes to quickly deploy powerful telephony applications. More than 1,500 customers turn to Angel.com’s patented Voice Site technology to power customer service and marketing phone numbers using intelligent speech recognition that can automate most phone-based interactions. With an innovative Internet-based solution that requires no investment in hardware, software, or human resources, Angel.com balances the need for high quality communications with affordable pay-as-you-go pricing.
About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com.
MicroStrategy, Angel.com are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.
Mike Sweeney
Angel.com
(703) 770-1352
sweeney@angel.com
Source: MicroStrategy