New Solutions Allow Salesforce.com Users to Phone-Enable Critical Lead Generation and Prospecting Functions within Their Salesforce Implementations
SAN FRANCISCO (October 09, 2006) –
Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions and a division of MicroStrategy® Inc. (NASDAQ: MSTR), and salesforce.com (NYSE:CRM), the market and technology leader in on-demand business services, announced the expansion of Angel.com’s suite of SalesforceByFone applications today at Dreamforce ’06, the salesforce.com User and Developer Conference.
LeadByFone and RecordByFone by Angel.com are on-demand, speech-enabled Interactive Voice Response (IVR) solutions that make capturing and analyzing client or prospect data more accurate, more efficient and more cost-effective. Built on the AppExchange on-demand platform, LeadByFone and RecordByFone are immediately available for test drive and deployment at http://www.salesforce.com/appexchange.
While capturing data via live operator or transcription may cost more than $2.00 per call and can be time-consuming and error-prone, LeadByFone automatically captures caller information during the call, providing accurate and actionable data at a fraction of the cost of live operator or transcription data capture. Ideal for handling traffic spikes generated from promotions, LeadByFone eliminates busy signals, long waits in queues or off-hours inaccessibility.
RecordByFone provides immediate access to recordings of calls following their completion, with detailed reporting of all data captured. All recordings are stored and hosted at Angel.com, with access to the recordings as simple as a click to a sound file URL. Companies use RecordByFone for a variety of purposes, including tracking, quality monitoring, performance measurement and training.
Both applications are deployed with the award-winning, Web-based Site Builder toolkit, so no investment in hardware or software is required and deployments and customizations can occur in minutes right from a Salesforce account.
“With LeadByFone and RecordByFone, Angel.com is bringing two new and innovative on-demand IVR solutions to the salesforce.com user community,” said Angel.com CEO Mike Zirngibl. “Like salesforce.com, Angel.com believes in the on-demand model. LeadByFone and RecordByFone allow salesforce.com customers to create cost-effective IVR solutions that can improve customer service, lead generation, and follow up.”
“Angel.com is a valued member of salesforce.com’s AppExchange partner community and we welcome the company’s innovation and introduction of new IVR applications,” said Matt Holleran, vice president, AppExchange partners, salesforce.com. “Angel.com’s SupportFone and SurveyByFone bring exciting new capabilities to AppExchange and we look forward to offering LeadByFone and RecordByFone.”
Other Angel.com SalesforceByFone applications include SupportByFone, which allows the phone management of salesforce.com’s Service and Support offering, and SurveyByFone, a phone survey application that integrates with Salesforce accounts. Information about all Angel.com SalesforceByFone products can be found at http://www.angel.com/partners/salesforce.jsp.
LeadByFone and RecordByFone by Angel.com are two of the more than 375 applications now available on the salesforce.com AppExchange, the world’s first on-demand directory and sharing service, found at http://www.salesforce.com/appexchange.
Apex is salesforce.com’s breakthrough new on-demand platform and programming language that is redefining what a multi-tenant on-demand application can be. Apex enables customers, developers and partners to build powerful new on-demand applications that go far beyond CRM, and for the first time, to write and run their own code hosted with the security, reliability, upgradeability and ease-of-use of salesforce.com’s industry-leading multi-tenant service. Customers can use Apex to modify the core features and functionality of their Salesforce deployments for their unique business needs and quickly and easily integrate new applications and components from partners and developers. Without any infrastructure investment, developers can now build and run a virtually unlimited array of applications with unprecedented power to innovate with the same creative freedom as salesforce.com’s own developers.
About Angel.com
Angel.com is a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, which enable organizations of all sizes to quickly deploy powerful telephony applications. More than 1,600 customers turn to Angel.com’s patented Voice Site technology to power customer service and marketing phone numbers using intelligent speech recognition that can automate most phone-based interactions. With an innovative Internet-based solution that requires no investment in hardware, software, or human resources, Angel.com balances the need for high quality communications with affordable pay-as-you-go pricing. To learn more about Angel.com, visit http://www.angel.com
About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at http://www.microstrategy.com
About salesforce.com
Salesforce.com is the market and technology leader in on-demand business services. The company’s Salesforce suite of on-demand applications enables customers to manage and share all of their sales, support, marketing and partner information on-demand. Apex, salesforce.com’s on-demand platform and programming language, enables customers, developers and partners to build powerful new on-demand applications, and for the first time, to write and run their own code hosted with the security, reliability, upgradeability and ease-of-use of salesforce.com’s industry-leading multi-tenant service. Customers can also take advantage of Successforce, salesforce.com’s world-class training, support, consulting and best practices offerings.
As of July 31, 2006, salesforce.com manages customer information for approximately 24,800 customers and approximately 501,000 paying subscribers including Advanced Micro Devices (AMD), America Online (AOL), Avis/Budget Rent A Car (Cendant Rental Car Group), Dow Jones Newswires, Nokia, Polycom and SunTrust Banks. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM”. For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE. Salesforce.com is a registered trademark of, and Apex, AppExchange and Successforce are trademarks of, salesforce.com, Inc., San Francisco, California. Other names used may be trademarks of their respective owners.
MicroStrategy, Angel.com, Site Builder are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.
Source: MicroStrategy