SurveyByFone by Angel.com Enables Mollen Field Personnel to Track and Transfer Data to Their Salesforce.com account
SAN FRANCISCO (October 09, 2006) –
Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions and a division of MicroStrategy® Inc. (NASDAQ: MSTR), and salesforce.com (NYSE:CRM), the market and technology leader in on-demand business services, announced today at Dreamforce ’06 that Mollen Immunization has deployed SurveyByFone by Angel.com via the salesforce.com AppExchange.
Mollen conducts annual campaigns to ensure that all Americans, even those of limited means, are immunized against influenza, pneumococcal and tetanus viruses. To reach as many Americans as possible, Mollen employs nurses to provide vaccinations on site at pharmacies, grocery stores, offices, and community centers throughout the United States – and with Angel.com’s SurveyByFone application, this process recently became easier and more cost-effective.
With Angel.com’s SurveyByFone application, Mollen’s offsite nurses can check in and out of work without needing to be near a computer. And since each nurse is required to take a phone-based daily status survey, Mollen is also able to monitor drug inventory levels and ensure that supply meets demand.
“Managing a large, remote staff and a widespread inventory of drugs is very challenging,” said John Roehm, CEO of Mollen Clinics. “SurveyByFone by Angel.com is an ideal solution for Mollen because it provides all the benefits of an internet application without the need to find or use a computer; and its availability via AppExchange allowed for rapid and seamless deployment.”
“Angel.com takes pride in providing IVR solutions that can help businesses operate more efficiently and effectively, and the Mollen SurveyByFone application is a perfect example,” said Mike Zirngibl, CEO of Angel.com. “Based on feedback from salesforce.com customers like Mollen, phone-enabling critical functionality within salesforce.com accounts is a very attractive feature.”
“Salesforce.com and Angel.com share a commitment to providing software as a service to minimize cost and confusion, freeing our customers to focus on their core business,” said Matt Holleran, vice president, AppExchange partners, salesforce.com. “The new SurveyByFone application for Mollen Clinics is a great example of this philosophy in action.”
SurveyByFone is one of more than 375 applications now available on the salesforce.com AppExchange, the world’s first on-demand directory and sharing service, found at http://www.salesforce.com/appexchange.
About Angel.com
Angel.com is a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, which enable organizations of all sizes to quickly deploy powerful telephony applications. More than 1,600 customers turn to Angel.com’s proprietary Voice Site technology to power customer service and marketing phone numbers using intelligent speech recognition that can automate most phone-based interactions. With an innovative Internet-based solution that requires no investment in hardware, software, or human resources, Angel.com balances the need for high quality communications with affordable pay-as-you-go pricing. To learn more about Angel.com, visit http://www.angel.com.
About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at http://www.microstrategy.com.
About salesforce.com
Salesforce.com is the market and technology leader in on-demand business services. The company’s Salesforce suite of on-demand applications enables customers to manage and share all of their sales, support, marketing and partner information on-demand. Apex, salesforce.com’s on-demand platform and programming language, enables customers, developers and partners to build powerful new on-demand applications, and for the first time, to write and run their own code hosted with the security, reliability, upgradeability and ease-of-use of salesforce.com’s industry-leading multi-tenant service. Customers can also take advantage of Successforce, salesforce.com’s world-class training, support, consulting and best practices offerings.
As of July 31, 2006, salesforce.com manages customer information for approximately 24,800 customers and approximately 501,000 paying subscribers including Advanced Micro Devices (AMD), America Online (AOL), Avis/Budget Rent A Car (Cendant Rental Car Group), Dow Jones Newswires, Nokia, Polycom and SunTrust Banks. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM”. For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.
Salesforce.com is a registered trademark of, and Apex, AppExchange and Successforce are trademarks of, salesforce.com, Inc., San Francisco, California. Other names used may be trademarks of their respective owners.
MicroStrategy, Angel.com are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.
Source: MicroStrategy