Self-Service Speech Technology Application Helps Law Firms Connect with Clients and Staff
McLean, Va. (March 09, 2005) –
Angel.com, a leading provider of web-based, advanced telephony solutions and a division of MicroStrategy® Incorporated (NASDAQ: MSTR) is pleased to announce that its Virtual Receptionist application is being used by law firms as a cost-effective technology solution that can enhance productivity and efficiency.
Numerous law firms have turned to Angel.com’s innovative, web-based Site Builder toolkit to create and manage speech-enabled solutions for greeting and routing callers. Angel.com’s Virtual Receptionist allows firms to convey a more professional and polished image with a system that includes a nationwide toll-free number, voice-activated call transfers, unlimited voice mailboxes, easy web-based administration, and comprehensive phone usage reporting. Unlike traditional phone systems, Angel.com’s Virtual Receptionist does not require any hardware or software and includes unlimited call capacity.
The solution has proven to be particularly effective for law firms, especially small-to-midsized firms with attorneys who frequently travel or work from different locations. Liam O’Brien, founding partner of the New York-based Liam O’Brien & Associates, P.C., said Angel.com has helped his firm stay in touch with clients and colleagues despite often hectic travel schedules.
“Whether we are meeting with clients in Los Angeles, litigating a case in New York, or negotiating with securities regulators in D.C., our phone calls follow us all around the country,” said O’Brien, whose firm represents financial services industry companies and individual securities professionals. “We use innovative technology to enhance our ability to deliver pragmatic, cost-effective and efficient services to our clients. Angel.com’s Virtual Receptionist is one of those technologies that allows us to better serve our clients.”
Firms that have implemented Angel.com’s application include the following:
* The Entertainment Law Group, Beverly Hills, Calif.
* The Law Office of John W. Scharlacken, Naples, Fla.
* Liam O’Brien & Associates, P.C., New York
* Nemeroff Law Firm, Dallas, Texas
For each of these firms and others, Angel.com’s Virtual Receptionist greets callers with a customized message, routes calls based on a dial-by-name or dial-by-department directory, and provides automated answers to frequently asked questions.
Rick Nemeroff of Nemeroff Law Firm, for example, values the technology for the positive first impression that it conveys. Nemeroff’s firm specializes in representing individuals and families whose lives have been irrevocably harmed by catastrophic personal injuries or death as a result of the wrongful or negligent conduct of others.
“Angel.com provides callers to my law firm with a professional, positive and pleasing first impression that simple voicemail systems just can’t provide,” Nemeroff said
About Angel.com
Angel.com is a leading provider of on-demand Interactive Voice Response (IVR) solutions, which enable organizations of all sizes to quickly deploy powerful telephony applications. More than 1,400 customers turn to Angel.com’s patented Voice Site technology to power customer service and marketing phone numbers using intelligent speech recognition that can automate most phone-based interactions. With an innovative Internet-based solution that requires no investment in hardware, software, or human resources, Angel.com balances the need for high quality communications with affordable pay-as-you-go pricing.
About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps the world’s leading organizations make better business decisions every day. Companies use MicroStrategy to transform vast amounts of data into actionable information that enhances their performance, productivity and competitive edge. MicroStrategy’s customers include the top twelve FORTUNE 500 global telecommunications companies, the top eight global pharmaceutical companies, and nearly two-thirds of the top 50 global retailers. MicroStrategy has relationships with systems integrators and technology partners, including IBM, HP, PeopleSoft, Sun, and Teradata. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com
MicroStrategy, Angel.com, Site Builder 2005, Virtual Receptionist are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.
Source: MicroStrategy