Analytics Helps Improve Citizen Service, Adds Millions in New Revenue

LAS VEGAS (October 25, 2010) – IBM (NYSE: IBM) today announced that Nevada’s Clark County Family Services Department is using IBM business analytics software to improve the delivery of social services and ensure compliance with new state regulations. Furthermore, IBM has helped Clark County generate more than $7 million in new revenue in less than 18 months.

Clark County is the 15th-largest county in the U.S. and provides regional family and social services to more than two million residents. The Family Services Department is the local public agency whose role is to help keep children safe, as required by the Federal Adoption and Safe Families Act. The department runs numerous services – from child protective services to foster care services to adoption services – all of which require a large amount of data input and access.

IBM analytics has streamlined data access and reporting processes for Clark County Department of Family Services and helped the department closely monitor case worker compliance with state policies and legislation more easily. Previously, keeping quality of services on pace with the population growth in Nevada was a significant challenge for Clark County. The spreadsheet-based data collection process in place was time-consuming and put a heavy burden on employees. With the added requirements of needing to integrate with a statewide automated child welfare system and benchmark new services, the department needed a solution that would make reporting easier, help the department comply with new regulations, and measure business performance.

Cutting Reporting Time in Half with Analytics

Working with IBM and PerformanceG2, Inc., an IBM Business Partner, Clark County Department of Family Services has been able to eliminate multiple spreadsheets and hand counting of information – practices that led to confusion and errors. The staff no longer needs to manually keep track of all their case management system information and, instead, can devote time to providing services to families and children. It used to take the programming staff 14 hours to build a report; it now takes half the time with IBM analytics software. With thousands of ad hoc and daily reports run annually, this adds up to an enormous amount of time saved for employees.

The analytics software also helps the management team identify bottlenecks and improve business processes. For example, the IT team worked with department executives to design a series of reports for monitoring and measuring critical benchmarks. Using these reports, executives can now check a variety of measurements such as whether open investigations are being completed in a timely fashion, how many face-to-face contacts have taken place with victims of abuse and neglect, and the average length of stay for children in out-of-home placements. Furthermore, the staff can also run reports on federal funding as well as on net gains and losses with licensed foster homes to track department operations and performance.

“Despite a fast-growing state population and struggling economic climate, we were able to boost our quality of service and also generate more than $7 million in new revenue using IBM analytics,” said Eboni Washington, Supervisor at Clark County.  ”The IBM and PerformanceG2 solution has been instrumental in helping us identify more federal revenue sources.”

“Today local governments across the U.S. are challenged to improve citizen services with fewer budget dollars,” said Anne K. Altman, General Manager, IBM Public Sector.  ”Clark County’s approach illustrates both priorities can be achieved. The IBM analytics technologies used by the Family Services Department will decrease waste and fraud while improving responsiveness, accessibility and accountability to citizens.”

The Clark County solution is powered by IBM Cognos solutions and implemented by PerformanceG2.

To view a blog post from Lori Higdon, Senior Business Systems Analyst at Clark County, on business analytics click here.

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About Clark County Department of Family Services

Clark County is the United State’s 15th-largest county – is home to the world-famous Las Vegas strip, heart of the entertainment capital of the world and site of 14 of the nation’s 15 largest hotels. Clark County Department of Family Services is the local public agency whose role is to help keep children safe, as required by the federal Adoption and Safe Families Act. The agency was formed on July 1, 2002 in response to the merger of state and county child welfare services. For more information about Clark County, visit http://www.accessclarkcounty.com.

About PerformanceG2, Inc.

PerformanceG2, Inc. is a full-service Corporate Performance Management (CPM) consultancy that can help your organization achieve breakthrough performance. We do this by offering a comprehensive package of performance management solutions, services and software including: Business Intelligence, Financial and Data Management, Cognos Training, Consulting and Staffing services, all delivered by our team of experienced consultants and award-winning trainers. PerformanceG2 is an Advanced IBM Cognos business partner, and partners with the world’s leading software and service providers to ensure that our clients get maximum value on their IT investment. For more information about PerformanceG2, visit http://performanceg2.com, call

(877) 742-4276 or email us at info@performanceg2.com.

IBM and the IBM logo are trademarks of International Business Machines Corporation in the United States, or other countries, or both. All other names are trademarks or registered trademarks of their respective companies.

Source: IBM

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