Industry Leader Responds to IVR Cheat Sheet with Offer to Companies to Improve IVR Systems Through Training and Certification
McLean, Va. (December 05, 2005) –
Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions and a division of MicroStrategy® Incorporated (NASDAQ: MSTR), today announced that it will launch IVR University, an online training and development resource focused on teaching best practices in IVR design and implementation to business and technical users. IVR University will launch in early 2006, and will be chaired by Steven R. Brown, Vice President of Client Services at Angel.com.
The mission of IVR University is to promote the best practices of IVR design and implementation, to ensure a useful and efficient caller experience, and to help businesses optimize their phone-based customer service. IVR University will offer a number of certification tracks, including Voice User Interface (VUI) Design, IVR Application Development and CRM/Database Integration. Courses will be offered via live, instructor-led classroom workshops across the United States, as well as live webinars and pre-recorded modules. In order to ensure consistency in IVR development nationwide, IVR University will serve customers of varied sizes, ranging from small businesses to Fortune 500 companies.
“We expect IVR University to quickly become a key training and proving ground for those that manage IVR systems at both small and large organizations,” said Michael Zirngibl, President and CEO of Angel.com. “Besides drawing on the collective expertise of the Angel.com staff, we plan to bring in top industry analysts, Voice User Interface designers, IVR executives and consumer focus groups to guide the course content and participate in the most active community of industry stakeholders. The international media and consumer attention that Paul English’s IVR Cheat Sheet has generated has sent a clear signal that many IVRs do not meet consumer standards. Angel.com’s IVR University will take the lead in aiding the development of business-friendly and customer-friendly IVR solutions moving forward.”
More information on IVR University can be found at www.angel.com/ivruniversity/index.jsp.
Angel.com’s IVR Cheat Sheet for Businesses, released last week, can be found at http://www.angel.com/ivrcheatsheet/index.jsp.
About Angel.com
Angel.com is a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, which enable organizations of all sizes to quickly deploy powerful telephony applications. More than 1,500 customers turn to Angel.com’s patented Voice Site technology to power customer service and marketing phone numbers using intelligent speech recognition that can automate most phone-based interactions. With an innovative Internet-based solution that requires no investment in hardware, software, or human resources, Angel.com balances the need for high quality communications with affordable pay-as-you-go pricing.
About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com.
MicroStrategy, Angel.com are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.
Mike Sweeney
Angel.com
(703) 770-1352
sweeney@angel.com
Source: MicroStrategy